R is for Resilience: The Hospitality Edition | Online

About this event

The pandemic is sending shock waves through the world economy and it has left businesses worldwide wondering what recovery could look like. Among those, the hospitality industry is arguably among those that took the hardest hit. Even with approved vaccines being administered to certain countries, it may not necessarily indicate a swift return to mass travel the world as we knew it pre-COVID.

With the hospitality industry landscape forever altered by the pandemic, businesses are expected to make substantial changes and improvements to their operations to enhance customers’ willingness to continue patronising their business. To navigate this prolonged crisis, experienced hospitality players have employed strategic tactics, including and not limited to diversifying their product offerings, building and strengthening great relationships with important stakeholders as well as remaining agile, flexible and adaptable and have started to enjoy positive results.

As we welcome 2021, hospitality players need to ensure that they have the right tools and strategies required to work for them, and not against them. How should hospitality businesses be repositioning themselves in the post-pandemic world? Join our hospitality experts who have helped their organizations weathered the storm and find out how you and your hospitality organisation can prepare for the next normal and what actions to implement to not only ensure the survival of your business but also place it in the best possible position to take advantage of the recovery.