Career Camp | Managing Difficult Conversations at Work | Toronto
About this event
Most human beings tend to avoid conflict…have you noticed?
Workplace conflict and tension are inevitable; when working closely with others, we often face tricky conversations on a range of topics, be it mental health, performance, burnout, promotion or bad management.
Research has found that more than 51% of workers have to deal with a difficult conversation at work at least once a month or more (Chartered Management Institute report). Facing these conversations feels dreadful (we've all been there). Avoiding them, on the other hand, tends to lead to a drop in motivation, productivity, performance and engagement, and a surge in stress and anxiety.
When handled correctly, however, these conversations can be turned into opportunities to fix problems, build trust, and boost respect and understanding.
Takeaways
- Learn theories and strategies on key concepts such as gender roles, personalities, confidence and communication styles.
- Understand the underlining mental and mindful strategies associated with having successful and easier conversations.
- Learn about strategies to have difficult conversations online and offline.
- Develop a routine which will give you a step by step strategy for feeling calm, present, ready and able to make an impact when conversing.
- Learn how to structure, present and deliver and handle stress and nerves in high-pressure situations.
- Receive feedback to help identify your communication styles, strengths and weaknesses combined with time to practice improvement.
- Participate in team building activities which will enhance your communication skills and abilities to connect with new people.
