Most human beings tend to avoid conflict…have you noticed?
Workplace conflict and tension are inevitable; when working closely with others, we often face tricky conversations on a range of topics, be it mental health, performance, burnout, promotion or bad management.
Research has found that more than 51% of workers have to deal with a difficult conversation at work at least once a month or more (Chartered Management Institute report). Facing these conversations feels dreadful (we've all been there). Avoiding them, on the other hand, tends to lead to a drop in motivation, productivity, performance and engagement, and a surge in stress and anxiety.
When handled correctly, however, these conversations can be turned into opportunities to fix problems, build trust, and boost respect and understanding.