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Tristan Cooke

Senior Customer Experience Designer, National Australia Bank

Melbourne

Tristan completed a PhD in human centred design for mobile mining equipment and founded Humans in Design, with the role as Human Factors and Participatory Design Consultant. Tristan contracted to the National Australia Bank as a Senior Customer Experience Expert via Humans in Design in a role that included various elements of service design including customer journey mapping, concept creation, design strategy and usability testing. Tristan now works full time as Senior Customer Experience Designer at NAB and believes that that human-centred design is the best way to improve products, services, business and societies. As a specialist in the area, he can make that happen.

Previously (3):

Service Design for Your Business

Service Design for Your Business

Service Design is a human-centred approach that focuses on customer experience and the quality of service encounter as the key value for success.

2 Times

General Assembly Open Day: Back to School!

General Assembly Open Day: Back to School!

Ever wondered what it's really like to be a student at General Assembly? Well, pack up your backpack, put on your thinking cap, and join us for our first ever GA Open Day!

Teach at GA

Join our talented instructor team dedicated to transforming thinkers into creators.

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