Hello, I love solving problems.
Why? Because we shouldn't have to struggle through poor processes, bad communication, useless features and unusable technology. Because there's more to life.
As Principal Designer with Thought Collaborative, I use a human-centred approach to help business transform their people, products and services to create meaningful experiences for customers. Meaning, I involve the people that care about the problems, and those that care about the solutions.
I have worked with various industries, including start-ups, banking and finance, education, government, telecommunications, transport, service industry and not for profit sectors.
Clients include, ANZ, ATO, AusPost, Coffey, Dept of Education, Dulux, GE Money, KPMG, Telstra, VicRoads and 7/11.
My skills and experiences span - experience design (EXD), using design thinking / lean startup, design strategy, UX, service design (SD), HCD capability building, business improvement, business design, stakeholder engagement, customer research (CX), interaction design (IxD), user-centred design (UCD), prototyping, collaborative design and teaching.
The thing I like most is immersing in the user's context - I've crawled around the hull of a patrol boat, helped refugees off a naval dinghy and done tax returns at a family's dining table.
Most of all, I seek to understand before trying to solve.
Rapid Prototyping and Testing for Better Designs
Start the clock. This class will help you rapidly apply a user’s perspective to physically map and test your way to a solution for any design problem for the web or mobile.
Career Fast-Track: Opportunities in User Experience Design
In this special edition Career Fast Track class, we will cover the steps that you need to take to get into the User Experience Design industry
How To Get Your Whole Team Thinking About Design Thinking
See what strategies leaders in top organisations have used to implement Design Thinking into their teams.