[IN-PERSON] Customer Journey Mapping
To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.
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London
Hi, I'm Nick. I am a digital consultant, learning programme designer, accomplished trainer and all round nice guy. I’m setting out to change the ways businesses do business as a result of digital innovation. I have a wealth of experience in digital consulting and training across a range of brands and agencies that extend from start-ups to established multinationals.
Over the years, I’ve been fascinated with the emergence of disruptive digital technologies and their impact on businesses, both large and small. This led me to work with Google to develop the award winning Squared Online programme that launched in the UK and has since expanded into APAC and EMEA with over 8000 graduates. I’ve also become one of the Google certified trainers.
I’ve also consulted on several incubator projects for start-up companies such as Centre for London and Saltwater Films, as well as big corporations including Ferrero, Sony, MEC and Vodafone. In addition, I’ve run several hugely successful Kickstarter campaigns, (including Shake Your Power), and even started my own pop-up food business, Toastd.
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