[IN-PERSON] Customer Journey Mapping
To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.
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Seattle
Melinda Partin is a Customer Experience Design and Marketing Consultant who has developed digital transformation, CX and marketing strategies for financial services, healthcare, wireless, professional services, and high tech industries. She was previously the Senior Director of Marketing and Digital Strategy at UW Medicine. Charged with transforming a traditional marketing organization into one that is digital and content marketing first, she and her team redesigned and migrated the umwedicine.org website, developed innovative service line and brand marketing campaigns, and worked cross-functionally to improve the digital patient experience. Prior to UW Medicine, she founded the creative agency Worktank, and managed advertising operations for Microsoft Sidewalk before online ads made any money.
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