Mark Rall

Product Manager, General Assembly

Melbourne

LEGO was one of my favourite toys as a child. I spent countless hours creating all kinds of things to learn, solve problems, or to simply play. Today I play LEGO with my two boys: creating, learning, sharing and laughing.

I've applied these experiences to my work at the nexus of people, design and technology to build customer-focused digital software, team cultures and working processes. I'm always learning. I get fulfilment out of meeting and collaborating with others.

Building and fostering relationships comes naturally. I like to mix work and play. By understanding what motivates and interests people, I'm able to engage at an individual and group level. Team sports involve shared understanding, personal mastery, working together, sharing the wins and the lessons.

Starting with vision, purpose and context, I like to develop clear, measurable goals against which to assess priorities, measure success, and gauge capability and capacity. Visualisation of work to understand progress and monitor risks keeps teams and stakeholders informed, contributing at their highest level.

When I'm not working, I spend time with my family, advocate for climate change, write, play the guitar or do photography.

Specialities: customer advocacy, people leadership, team building, business strategy, user experience & design, web & data analytics, software delivery, agile project planning & management, web applications, API services, native mobile apps, continuous improvement, data-driven decisions, pragmatic prioritisation, facilitation, risk management