Jonathan Yeates
Senior Customer Experience Designer, Nous Group
Jonathan is a senior customer experience designer who has worked on a range of design, digital and change projects across the UK and Australia over the last six years. As a trained user experience designer, he has worked across the entire design process, from determining the strategic intent, understanding user needs and synthesising their insights. To sketching ideas, building prototypes and implementing final products with recommendations and strategies to ensure true transformation can take place.
He is passionate about the pragmatism of design and the benefits that clear digital strategy and agile methodology can offer in driving organisational transformation. Jonathan regularly uses graphic techniques and storytelling visuals to communicate and engage teams throughout agile projects that demand change and innovative thinking. Jonathan is also an accredited sports and professional coach.
Upcoming:
Service Design Made Simple | Online
Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.
Previously (76):
Service Design Made Simple | Online
Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.
46 Times
Service Design Bootcamp
Service Design is a discipline that focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.
9 Times
Service Design Made Simple
Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.
8 Times
Service Design Bootcamp | Online
Learn Service Design - a discipline that focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.
6 Times