Jonathan Yeates

Jonathan is a senior customer experience designer who has worked on a range of design, digital and change projects across the UK and Australia over the last six years. As a trained user experience designer, he has worked across the entire design process, from determining the strategic intent, understanding user needs and synthesising their insights. To sketching ideas, building prototypes and implementing final products with recommendations and strategies to ensure true transformation can take place.

He is passionate about the pragmatism of design and the benefits that clear digital strategy and agile methodology can offer in driving organisational transformation. Jonathan regularly uses graphic techniques and storytelling visuals to communicate and engage teams throughout agile projects that demand change and innovative thinking. Jonathan is also an accredited sports and professional coach.

Previously (88):

Service Design Made Simple | Online

Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.

58 Times

Service Design Bootcamp

Service Design is a discipline that focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.

9 Times

Service Design Made Simple

Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.

7 Times

Service Design Bootcamp | Online

Learn Service Design - a discipline that focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.

6 Times