Service Design Made Simple | Online
Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.
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Melbourne
Jonathan is a senior public services designer and leader who has worked extensively with a range of government departments, not-for-profits and public bodies on award-winning transformation projects. Jonathan is passionate about social impact and has won two Good Design Australia Awards for social innovation. As Head of Design at ExperienceLab, an international design agency, Jonathan leads a team of designers that are able to transform services, develop innovative digital concepts and define new business strategies for a variety of organisations.
Jonathan is comfortable leading projects across the entire design process; from strategy, research and design; to implementation, product management and capability building. Jonathan is an experienced facilitator, professional coach and leads regular human-centred design training courses with ExperienceLab, RMITOnline and General Assembly.
In his spare time Jonathan is a competitive club runner and cyclist. He is also passionate about art history and graphic design and has recently formed a strange niche designing beer labels.
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