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Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touchpoints from both a user and organisational perspective. It’s a growing industry, with everyone from banks, to social enterprises using this to create value for their organisations, and the people they interact with.
This is a hands-on, crash workshop where you’ll learn a high level approach, key tools and best practices of service design. You’ll design with consideration for both the user, maximising convenience and removing barriers, and the organisation involved in the service.
In 6 short hours, you’ll work through:
This workshop is for anyone that has an interest in applying service design techniques to solve complex problems. It’s likely you’ll have many transferable skills or experiences that can be put to use in real-life contexts.
Participants will learn:
It would be helpful to have a basic understanding of human centred design principles. We’d suggest reading up on anything by IDEO, Stanford d.school, or the Design Council.
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