Experience Mapping: Aligning Customer and Business Value
In this workshop you’ll learn how to turn customer observations into actionable insights through the use of alignment diagrams.
7 Times
Black Friday Deal: Take $250 off any 2024 workshop with code: BF2024
Cyber Week Savings: Take $2,025 off any bootcamp or short course starting before 3/31
Cyber Week Savings, Extended: Take $2,025 off any bootcamp or short course starting before 3/31
Black Friday Deal: Take £250 off any 2024 workshop with code: BF2024
Cyber Week Savings: Take £2,025 off any bootcamp starting before 31 March
Cyber Week Savings, Extended: Take £2,025 off any bootcamp starting before 31 March
Black Friday Deal: Take $250 off any 2024 workshop with code: BF2024
Cyber Week Savings: Take $1,500 off any bootcamp or short course starting before 31 March
Cyber Week Savings, Extended: Take $1,500 off any bootcamp or short course starting before 31 March
Get ahead of 2025's biggest tech talent shifts. Register for our December 11th webinar.
New York City
Jim Kalbach is a designer and business consultant with 18 years of experience in online services. He holds a degree in information science from Rutgers University, where he also studied music theory and composition. A seasoned instructor, he has taught many courses, workshops, and seminars on a variety of topics to executives and students alike. Jim is the author of the best-selling book Designing Web Navigation (O’Reilly, 2007). He blogs at www.experiencinginformation.com and tweets at @jimkalbach.
Join our global community of instructors and help shape the next generation of industry leaders — while moving your own career forward with proven subject matter expertise, leadership experience, and public speaking skills. Teach online or on campus, full-time or part-time.
Learn More