Jim Kalbach is a designer and business consultant with 18 years of experience in online services. He holds a degree in information science from Rutgers University, where he also studied music theory and composition. A seasoned instructor, he has taught many courses, workshops, and seminars on a variety of topics to executives and students alike. Jim is the author of the best-selling book Designing Web Navigation (O’Reilly, 2007). He blogs at www.experiencinginformation.com and tweets at @jimkalbach.
Experience Mapping: Aligning Customer and Business Value
In this workshop you’ll learn how to turn customer observations into actionable insights through the use of alignment diagrams.