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Jia Liang Wong

UX Researcher

Singapore

Jia Liang (JL) believes in using the power of design to empower teams to spur innovation in society. His time working in public healthcare taught him the importance of patient-centric care, which inspired him to empower both businesses and customers through the practice of user-centered design.

JL has a demonstrated history of user experience research and facilitation, in both consulting and in-house capacities and across the tech, healthcare, banking, and public service industries. He’s worked with global clients including Adidas, BBC, and Vans to deliver user-focused research, facilitate insight workshops, and create foresight-driven concepts. At Grab, JL advised product and design teams in synthesizing insights around driver and consumer experiences in Southeast Asia, and co-developed an internal training curriculum for other researchers and designers.

JL received an MA in Digital Experience Design from Teesside University and Hyper Island, a Specialist Diploma in Business Analytics from Temasek Polytechnic, and a Bachelor of Accountancy from Singapore Management University.

Previously (92):

Service Design Workshop: Services that Delight

Service Design Workshop: Services that Delight

Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.

25 Times

Service Design Bootcamp | Online

Service Design Bootcamp | Online

Learn Service Design - a discipline that focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.

15 Times

[IN-PERSON] Customer Journey Mapping

[IN-PERSON] Customer Journey Mapping

To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.

12 Times

Service Design Bootcamp | Two-Part Series

Service Design Bootcamp | Two-Part Series

This 2-part, hands-on online bootcamp focuses on the development of solutions with consideration to all channels & touch points from both a user & organisational perspective.

7 Times

Intro to UX Design | FREE Online Livestream

Intro to UX Design | FREE Online Livestream

This free, two-hour livestream provides a foundational overview of the UX Design process and best practices from start to finish.

7 Times

Intro to Customer Journey Mapping | FREE Online Livestream

Intro to Customer Journey Mapping | FREE Online Livestream

In this free, two-hour livestream, learn about customer journey mapping and how it’s used to create offerings that dramatically shift behavior and promote a profitable cycle.

7 Times

User Experience Design Bootcamp | Online

User Experience Design Bootcamp | Online

Immerse yourself in a full day of user experience design fundamentals, exploring the core concepts of usability.

6 Times

Intro to User Research | FREE Online Livestream

Intro to User Research | FREE Online Livestream

In this free, two-hour livestream, learn research methods for understanding what is important to your users and techniques for using those insights effectively.

4 Times

Design in Motion

Design in Motion

See METRO’s top designers in action, and learn how you can apply design strategy to your own projects.

Teach at GA

Join our talented instructor team dedicated to transforming thinkers into creators.

Find Out More