
Service Design Workshop: Services that Delight
Learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value.
25 Times
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Singapore
Jia Liang (JL) believes in using the power of design to empower teams to spur innovation in society. His time working in public healthcare taught him the importance of patient-centric care, which inspired him to empower both businesses and customers through the practice of user-centered design.
JL has a demonstrated history of user experience research and facilitation, in both consulting and in-house capacities and across the tech, healthcare, banking, and public service industries. He’s worked with global clients including Adidas, BBC, and Vans to deliver user-focused research, facilitate insight workshops, and create foresight-driven concepts. At Grab, JL advised product and design teams in synthesizing insights around driver and consumer experiences in Southeast Asia, and co-developed an internal training curriculum for other researchers and designers.
JL received an MA in Digital Experience Design from Teesside University and Hyper Island, a Specialist Diploma in Business Analytics from Temasek Polytechnic, and a Bachelor of Accountancy from Singapore Management University.
Join our global community of instructors and help shape the next generation of industry leaders — while moving your own career forward with proven subject matter expertise, leadership experience, and public speaking skills. Teach online or on campus, full-time or part-time.
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