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Eugene Koh

Service x Experience Design, Innovation Manager, Visa

Singapore

Eugene is an Innovation Strategist with Visa's Asia Pacific Innovation Team. He is a passionate Customer Experience advocate and all things #HumanCenteredDesign. 8 years as a Customer Experience Strategist at Accenture, Citibank and Ernst & Young; he has helped clients from both private and public institutions drive organisational change and build customer-centric businesses.

Eugene is trained in Design Thinking (NUS-ISS), Service Design (IDEO-U), majored in Hospitality & Marketing (RMIT), and spent time at Boston University deepening his knowledge in Communications and Psychology. Couple those lessons with human-centered design philosophies and practices, he seeks to understand human behaviour to elevate brand, product and consumer experiences.

Out of office, you will find him at the gym or practicing yoga - attempting to attain his YTT-200 certification.

Upcoming:

Design Thinking 1-Day Fundamentals Workshop

Design Thinking 1-Day Fundamentals Workshop

In this 1-day workshop, you’ll learn the design thinking process, user centered design principles in research, ideation and idea synthesis.

16
Fri, 16 September 9:30 - 2:30am EDT

Previously (82):

Design Thinking Bootcamp | Online

Design Thinking Bootcamp | Online

Foster your ability to think differently in your quest to develop innovative products, services and organizations.

39 Times

Design Thinking Crash Course | Online

Design Thinking Crash Course | Online

Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first.

18 Times

Design Thinking 1-Day Fundamentals Workshop

Design Thinking 1-Day Fundamentals Workshop

In this 1-day workshop, you’ll learn the design thinking process, user centered design principles in research, ideation and idea synthesis.

6 Times

Elevating Customer Experiences: Human Centered Design

Elevating Customer Experiences: Human Centered Design

In this intensive bootcamp, through a blended learning approach; you will learn how to elevate experience through the Design Thinking framework.

4 Times

Elevating Customer Experiences: Applied Design Thinking

Elevating Customer Experiences: Applied Design Thinking

In this workshop, through a blended learning approach; you will learn how to elevate experience through the Design Thinking framework.

The Subtle Art of Business Design

The Subtle Art of Business Design

So join our expert, Oscar, for a fresh perspective on how to think creatively about your business model and develop it further.

Mastering Customer Journey to Drive Growth in the Digital Age

Mastering Customer Journey to Drive Growth in the Digital Age

Find out about how retail will evolve over the next decade, what developments in technology can propel your brand forward and emerging global innovations.

[Global Fest] Ideation to Execution: Design Thinking for Everyday Culture

[Global Fest] Ideation to Execution: Design Thinking for Everyday Culture

Come along and gain a better understanding of how design thinking can be applied to businesses to drive transformation across all industries.

Teach at GA

Join our talented instructor team dedicated to transforming thinkers into creators.

Find Out More