Eugene Koh
Service x Experience Design, Innovation Manager, Visa
Eugene is an Innovation Strategist with Visa's Asia Pacific Innovation Team. He is a passionate Customer Experience advocate and all things #HumanCenteredDesign. 8 years as a Customer Experience Strategist at Accenture, Citibank and Ernst & Young; he has helped clients from both private and public institutions drive organisational change and build customer-centric businesses.
Eugene is trained in Design Thinking (NUS-ISS), Service Design (IDEO-U), majored in Hospitality & Marketing (RMIT), and spent time at Boston University deepening his knowledge in Communications and Psychology. Couple those lessons with human-centered design philosophies and practices, he seeks to understand human behaviour to elevate brand, product and consumer experiences.
Out of office, you will find him at the gym or practicing yoga - attempting to attain his YTT-200 certification.
Upcoming:
Design Thinking 1-Day Fundamentals Workshop
In this 1-day workshop, you’ll learn the design thinking process, user centered design principles in research, ideation and idea synthesis.
Previously (82):
Design Thinking Bootcamp | Online
Foster your ability to think differently in your quest to develop innovative products, services and organizations.
39 Times
Design Thinking Crash Course | Online
Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first.
18 Times
Design Thinking 1-Day Fundamentals Workshop
In this 1-day workshop, you’ll learn the design thinking process, user centered design principles in research, ideation and idea synthesis.
6 Times
Elevating Customer Experiences: Human Centered Design
In this intensive bootcamp, through a blended learning approach; you will learn how to elevate experience through the Design Thinking framework.
4 Times
Elevating Customer Experiences: Applied Design Thinking
In this workshop, through a blended learning approach; you will learn how to elevate experience through the Design Thinking framework.
The Subtle Art of Business Design
So join our expert, Oscar, for a fresh perspective on how to think creatively about your business model and develop it further.
Mastering Customer Journey to Drive Growth in the Digital Age
Find out about how retail will evolve over the next decade, what developments in technology can propel your brand forward and emerging global innovations.
![[Global Fest] Ideation to Execution: Design Thinking for Everyday Culture](https://ga-core.s3.amazonaws.com/production/uploads/program/default_image/17368/Design_Brand_Advocacy_Hand_Heart.jpg)
[Global Fest] Ideation to Execution: Design Thinking for Everyday Culture
Come along and gain a better understanding of how design thinking can be applied to businesses to drive transformation across all industries.