Alexa has been an advocate for the customer experience throughout her career. She built community and customer engagement strategies as the fourth hire at Workbar, the Boston-based coworking company, and helped to bring their physical community online into a digital product. Later, she ran community for Society of Grownups, a financial education initiative by MassMutual, and worked closely with product, marketing, and engineering teams to ensure a consistent user experience between in-person and digital engagements. She now works in Customer Success for Humanyze, a people analytics software company, and is responsible for successfully delivering to, engaging, and educating enterprise clients on using people analytics technology for organizational change.
Tech and Customer Experience
Discover the secrets to great Customer Experience and User Experience from digital, physical and service experience designers.