Business
Building and Scaling Customer Service Teams
Learn how Bonobos and JustWorksHR built and scaled their customer service teams, led by Olark.
Adam Covalt
Customer Experience Manager, Bonobos
New York City
As Manager of Customer Experience, Adam Covalt's job is to be the all-encompassing leader of the Ninja team at Bonobos. He serves as the advocate and talisman for the Ninja lane with other departments while also serving as the primary spokesperson for the Bonobos customer. His decisions and opinions are a fine mix of what’s best for the customer and for the Ninja lane as a whole. His responsibilities are tied to overseeing and guiding the day to day operations of the Ninja lane, while also steering the lane forward with structural internal improvements and enhancing the customer-facing service the Ninjas provide. At the end of the day though, his biggest hope is for every customer to end his or her experience with Bonobos more than just relieved and happy. These are all positives of course, but why not strive for customer enlightenment?
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