Building and Scaling Customer Service Teams | Online

About this event

For startups and small businesses, customer success and customer retention are arguably more important than generating new sales. But it can be difficult to find the resources and manpower to create a successful customer-facing team. And it can be even more difficult to scale those teams properly as a business grows.

Two NYC-based companies have done a particularly solid job though of putting customer service at the center of their organization even as they grow: Benefits and payroll provider JustWorks HR has created service teams for both its business partners and end-users that is able to service a wide range of user needs. Bonobos is a leading online menswear retailer that has made a name for itself by providing great customer service.

In this discussion, we'll go from soup to nuts on customer support and service and share actionable best practices for aligning your team for success, no matter how large your business.

This is an interactive live stream, and we encourage you to tweet any questions before and during the live stream by using the hashtag #GALive

Takeaways

An understanding of different support team structures. A list of tools Bonobos and JustWorks rely on for customer support and sales. How to create measurable goals for support and service, and how to tie those to your company's bottom line.