The Art of Productive Conflict: Full Day Bootcamp
9

Wednesday, 9 September

1 6:30 pm EDT

GA Washington D.C. (Livestream)

Online Class
Livestream
$250 USD
Regular Ticket
$250 USD
Total

Questions? Read our FAQs

The Art of Productive Conflict: Full Day Bootcamp | September 9

Jared Dickinson Photo


CEO, JD Communication Strategies

9

Wednesday, 9 September

1 6:30 pm EDT

GA Washington D.C. (Livestream)

Online Class
Livestream
$250 USD
Regular Ticket
$250 USD
Total

Questions? Read our FAQs

About This Class

The wellbeing of our employees, students, clients, instructors, and guests is our number one priority here at General Assembly. We are monitoring the COVID-19 situation very carefully and are adjusting delivery of our programs.

Due to the current health concerns, all GA short-form events, workshops & bootcamps will temporarily be held online - including this one.

Registered students will be notified 24 hours in advance of this program with information on how to log in to the Zoom Meeting Room and other tools you'll need for the session. Registration for this class will close 2 hours prior to the session start in order to allow all students ample opportunity to have the technology enabled.


Most human beings don’t handle disagreements very well…have you noticed? However, for any community to function effectively: they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

Who is the program for? This training is critical for any business person who works cross-functionally, is involved in meetings with varying seniority or technical levels in an organization, interacts with teams dealing with difficult or challenging issues, or wants to enhance their ability to engage in almost any form of interaction skillfully. Your business effectiveness and personal sanity may depend on it how you show up in these situations!


General Assembly’s classes, workshops and events are recreational and for avocational purposes only. No certificate is awarded.

Takeaways

Participants will learn how to:

  • Skillfully communicate with a difficult person or group
  • Raise and address any highly charged issue
  • Soften deeply entrenched points of view
  • Demonstrate good listening – whether in conflict or not!
  • Use a powerful 3 step ART model to handle challenging questions
  • Defuse hostility when possible, and minimize defensiveness
  • Apply a simple listener analysis tool to sensitize yourself to other’s perspectives
  • Command the 5 channels of expression that affect conflict outcomes
  • Reduce stress associated with challenging interactions
  • Create a compelling, structured, and persuasive case when necessary
  • Keep conversations positive and forward-moving

Designed to produce lasting behavior change:

  • Each skill/tool is practiced with video feedback, and built upon prior learned skills
  • The practices are applied to a variety of relevant real-life scenarios
  • Experiential, highly interactive, fun, and broadly applicable tools and principles
  • 5 critical communication areas covered: the structure of your communication, your physical behaviors, how you listen, what you say, how you demonstrate understanding and empathy

Preparation

  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection.
  • This course will occur completely online using Zoom and Slack.
  • Course set up information will be emailed to all students signed up around 24 hours before (and again an hour before) your course launches.

About the Instructor

Jared Dickinson Photo

CEO,
JD Communication Strategies

Jared Dickinson is the founder and president of JD Communication Strategies (JDCS), based in San Francisco, California. The company specializes in customized, hands-on coaching and programs for sales, communication, employee development, interpersonal performance and conflict resolution. He serves a variety of clients, from Fortune 500 companies to small nonprofit organizations, but more than half his clients are not-for-profit.

Jared is dedicated to helping empower individuals to make a change and ultimately be more successful in their personal and professional lives. He is also committed to supporting positive social change and working with young adults. He volunteers and provides services to Year Up, an organization that provides professional mentoring, education and employment to at-risk teens.

Jared holds a Bachelor Degree in History and Italian Studies from the University of California at Santa Barbara. He also studied for two years at the University of Trento (Università degli Studi di Trento) in Italy, and is fluent in Japanese and Italian.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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