Service Prototyping & Lean Launch | Online
About this workshop
Objectives
- Understanding the Agile/Lean mindset of continuous improvement through delivering business value faster
- Gain hands-on experience with using different prototyping methods to test and validate services
- Understand how to follow a rapid, human-centred, and cost-effective approach to product/service development and launch
- Understanding the multiple stages of MVP development and the value they bring
- Recognise and avoid/address common pitfalls and challenges
Approach
Stage 1: Understanding the mindset and why
- Why MVP wins
- Design thinking, Lean and Agile approaches, and how they work together
Stage 2: Changes needed to facilitate
- Setting up teams and environments
- Paving the way and business buy-in
Stage 3: How to approach
- Activity-based lean startup
- Rapid research
- Insight hunting
- Service prototyping
- How to capture ‘Minimal viable experience’
- Working across departments to lean launch your service
Takeaways
- Able to initiate and facilitate projects or programs that maximise value and timelines towards developing the right solution
- Armed with the knowledge, rationale and tools to advocate for change and a better way of working, particularly how Design thinking, Lean and Agile work together to create customer-centred product
- Understand the changes needed within an organisation to push towards becoming customer focused
