Service Design Workshop
1

Wednesday, 1 May

6:15 9:15 pm BST

GA London, The Relay Building

1st Floor, 114 Whitechapel High Street
London
£55 GBP
Regular Ticket
£55 GBP
Total

Questions? Read our FAQs

Service Design Workshop

Hannah Steele Photo


Senior Service Designer, Spotless

1

Wednesday, 1 May

6:15 9:15 pm BST

GA London, The Relay Building

1st Floor, 114 Whitechapel High Street
London
£55 GBP
Regular Ticket
£55 GBP
Total

Questions? Read our FAQs

About This Workshop

Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touchpoints from both a user and organisational perspective. It’s a growing industry, and now that we can clearly see the value of a better designed service the industry will continue to accelerate. Many companies are going through a shift from being a product-led organisation to a service-led one, and the benefit of this shift is often increased customer loyalty, and the customers are also willing to pay more.

Service design is a method of designing experiences that reach people through many different touchpoints, and that happens over time. Services are holistic and complex, but we strive to make it simple, useful and delightful. Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem). In this workshop we’ll have a close look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for the business, and essentially into a service.

Takeaways

  • Explore tools and approaches for designing and communicating a service
  • Learn different ways to gain empathy for the user and translating it into meaningful and tangible insights
  • Explore different ways to generate ideas for different touchpoints and how to communicate the new service

Preparation

It would be helpful to have a basic understanding of human centred design principles, and read up on anything by IDEO, The Service Design Network, or the Design Council.

About the Instructor

Hannah Steele Photo

Senior Service Designer,
Spotless

Hannah found Service Design because she believes in being a design generalist, where the design outcome is defined by the needs of who she is designing for. “I strive to break down the boundaries between traditionally siloed disciplines, taking a collaborative approach to projects.”

She is currently a Senior Service Designer at Spotless in Shoreditch London, where she is working for brands such as BT, Saint Gobain, Disney and Ocado.

Previously a Service Designer at Wunderman UK

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

Coming up near you

Let’s Keep You Updated

Enter your email to start following

By providing us with your email, you agree to the terms of our Privacy Policy and Terms of Service.