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Companies around the globe are going through dramatic changes right now and this is an intense time to be working in customer support. However, one thing that won’t change, and even more so now than ever before, is the need to keep customers happy by making every interaction matter whether it is online or offline.
Many B2C companies (e.g. retailers, restaurants, malls, and entertainment operators) were especially affected by COVID-19, but as restrictions start easing and businesses start to reopen their stores, it's a subtle line between welcoming back customers with open arms and maintaining safety for their customers and employees.
Join our webinar as we explore how Zendesk has successfully supported its customers to rapidly adapt their CX strategy to better anticipate and serve their customers' needs. We’ll be discussing how to utilize your data to better understand the evolving situation, increase customer engagement post-COVID, and how to adapt your omnichannel strategy for a better customer experience.
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