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The COVID-19 pandemic has led to dramatic shifts in consumer behaviors. As the economy slowly reopens across the globe, it is clear that the period of lockdown has had a profound impact on the way people live, work, and shop. While COVID-19 has upended consumers’ lives, it has also greatly affected the retail industry.
The closure of numerous physical stores has undoubtedly caused uncertainty for the future of in-store experience, forcing consumers to question their deep-seated shopping habits. These abrupt shifts have left many retailers scrambling to pivot to using technology to better facilitate consumers, accelerating the move to digital-first customer journeys.
How has the retail industry transformed in the past year and where will it go from here? Hear from our panel of experts as they share how consumers’ daily habits are evolving, the emergence of technologies to better facilitate consumers, and tips on how retailers can push forward with a roadmap to recovery.
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