Mastering Customer Experience to Drive Growth
28

Tuesday, 28 May

6:30 8:30 pm EDT

GA Boston

125 Summer Street 13th Floor
Boston, MA 02110
FREE!
Regular Ticket

Questions? Read our FAQs

Mastering Customer Experience to Drive Growth

Steve Pappas Photo


Head of North American Operation & Senior Vice President, Panviva

28

Tuesday, 28 May

6:30 8:30 pm EDT

GA Boston

125 Summer Street 13th Floor
Boston, MA 02110
FREE!
Regular Ticket

Questions? Read our FAQs

About This Event

Good customer experience is critical to business success, especially for small and mid-sized companies. Yet, SMBs fall short on keeping their customers happy and engaged. They often forget to walk in their customers' shoes and communicate with clients – as a company grows and becomes profitable.

You are not alone. No one gets customer experience right the first time. In fact, 80 percent of customer experience programs fail, according to a survey. And there are many reasons for that – from programs being created randomly without a strategy to not having the right expertise, budget or resources allocated to the CX program.

Come hear customer experience connoisseur Steve Pappas share his expertise and best practices on how to create and manage strong and consistent customer experience.

Takeaways

In this workshop, you’ll learn how to:

  • Make customer experience your biggest selling point
  • Affect customer experience
  • Interact with customer in today’s omnichannel world
  • Transact with your customer
  • Operate on-behalf of the customer
  • Track customer experience
  • And more…

About the Instructor

Steve Pappas Photo

Head of North American Operation & Senior Vice President,
Panviva

Steve has built a career transforming customer experiences. By taking a 360-degree view of the customer, Steve makes sure each employee has the actionable knowledge necessary to make better decisions and serve customers in a way that increases loyalty, referrals, sales and satisfaction.

In his role with Panviva, the omnichannel knowledge cloud company, Steve consults with hundreds of companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance and telecommunications.

A successful entrepreneur in his own right, Steve has built and sold six companies. Each company has held to the mantra of “the customer is at the center of the universe.” When he is not driving CX strategy, Steve plays the guitar and mentors young entrepreneurs. He lives in New Hampshire with his wife and sons.

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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