Lean Thinking: Back to the Basics

Washington, D.C. campuses

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

GA D.C. (Northern Virginia)
2231 Crystal Drive #1000
Arlington VA 22202

Past Locations for this Class

Lean Thinking: Back to the Basics

Washington, D.C.

Washington, D.C. campuses

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

GA D.C. (Northern Virginia)
2231 Crystal Drive #1000
Arlington VA 22202

Past Locations for this Class

About this class

Businesses are facing a number of challenges today. Technology advances are rapid and impacting the way we operate. Increasingly customers expect to interact in a modern and convenient way, using new and emerging technologies to support fast and simple access to services at a time that suits them. Everyone is under pressure to do business differently and achieve more with less.

In this workshop we will introduce you to a key concept that can help your business overcome some of these challenges. Lean Thinking is a continuous improvement methodology that helps you transform processes to better suit customer and business needs.

Learn how to better understand customer value, process waste, process flow and process redesign and how this can fit with other approaches you might be using, Agile and human centred design, within your organisation.

This is an interactive session where participants will put these concepts into practice. Whether you’re in an improvement focused role, business subject matter expert or technical expert, this workshop will equip you with the fundamental concepts you need to be considering when improving processes.

Takeaways

Students will learn:

  • The importance of understanding customer value when doing process improvement
  • How to identify process waste
  • What things to consider when understating process flow
  • How to redesign a process and improve a process, considering all these factors.

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