Questions? Read our FAQs
Questions? Read our FAQs
Human-centred design (HCD) is about understanding people’s needs so you can design and deliver great customer experiences that are rooted in those needs. As well as illuminating the customers’ perspective, human-centred design also allows you to deeply understand the problem you’re trying to solve and come up with effective solutions. In this workshop, you’ll have an introduction to HCD and practically learn and apply the design process to a ‘customer experience’ challenge. We'll work in groups and take on 'designer' and 'customer' roles and work through a design process.
An open, positive and curious mindset—everything else will be provided for you.
Jon Osborne is a designer and facilitator who works to help large companies develop new business initiatives. He draws on a background in the built environment to help leadership teams pioneer resilient innovation initiatives based on solid research and fresh thinking. A firm believer in a participatory approach to complex problem solving, he previously led and built a human centred design practice at Arup. This created a collaborative team of designers and resulted in a series of pioneering innovation initiatives across the organisation.
Communication and Service Designer,
Jess brings a combination of service design and visual design to Huddle. She has experience working with both government and corporate clients across multiple Huddle projects, where she brings thoughtful, creative and meaningful solutions to each unique client context.
Jess most recently applied her communication design skills to create the report for Voices of Hope after co-facilitating design research workshops. Earlier this year, she worked on a design project with the Victorian Electoral Commission seeking to understand the needs and expectations of citizens regarding digital engagement and democracy, so that the client could define a clear digital strategy from a human-centred perspective.
Huddle is a multidisciplinary team of thinkers, makers and doers who thrive on tackling complex problems. With Human-Centred Design as a backbone of their work, their purpose is to do meaningful work and positively affect humanity. They work with large organisations and transform what it means to be in business and government—this includes building inspiring cultures, designing innovative products and services, making customers and employees happier, growing thriving communities, increasing financial returns and beyond.
We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.
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