Human-Centred Design 101 Workshop

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

Human-Centred Design 101 Workshop

Washington, D.C.

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

About this class

Human-centred design (HCD) is about understanding people’s needs so you can design and deliver great customer experiences that are rooted in those needs. As well as illuminating the customers’ perspective, human-centred design also allows you to deeply understand the problem you’re trying to solve and come up with effective solutions. In this workshop, you’ll have an introduction to HCD and practically learn and apply the design process to a ‘customer experience’ challenge. We'll work in groups and take on 'designer' and 'customer' roles and work through a design process.

Takeaways

  • Practically learn and apply the human-centred design process to a customer experience challenge
  • Understand how human-centred design can create amazing customer experiences that are rooted in people’s needs.
  • Start developing a high-level understanding of human-centred design principles and values and how they're applied in practice.
  • Build awareness of varying motivations that drive human behaviour and emotions and how this impacts on experience and practice.
  • Create awareness about the power of empathy and how to put your customers at the centre of everything you do.

Prereqs & Preparation

An open, positive and curious mindset—everything else will be provided for you.

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