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Have you been avoiding that conversation with your colleague, manager or team? Difficult conversations are never fun and can be especially tricky to navigate in the workplace.
Despite this, these difficult conversations are necessary to strengthen the foundations of your team. Managing these conversations effectively can ultimately lead to more trust, transparency and respect between each other.
In this session, learn a five-step framework to help you prepare for a difficult conversation at work and discover crucial questions to ask yourself before you start this conversation.
Key takeaways: + How to use “I” statements versus “you” statements + How to be concise and clear about what you want + How to ensure you see all perspectives and try to come up with solutions together