William is a user experience researcher at Facebook where he applies a variety of research methods to conduct impactful research across the product cycle. He is also a Designer-in-Residence at General Assembly. Prior to working at Facebook, William was a 2015 Code for America Fellow where he led user research for the Albuquerque Fellowship, and conducted ethnographic research in Bangladesh for the Grameen Bank. He is a graduate of Wesleyan University in Connecticut where he studied Cultural Anthropology.
User Research Techniques
A great overview of different research methods to understand users' behavior, thoughts, needs, and desires.
User Experience Design
In this course, students learn to build wireframes, implement best practices for common design patterns and analyze business goals from a user perspective.