Business
AI-First Product Management
This course is designed to help learners build the product management skills companies are looking for today by blending proven PM practices with the power of AI.
Tyler Hamilton
Conversational Architect, VERSA
Singapore
Tyler is a conversational architect at VERSA and leads the conversation design team. Tyler's creative technology background allows him to put a technological spin on conversation design and is interested in pushing the boundaries of conversational technology. In his 5 years at VERSA, he has designed and developed human-centred solutions across voice, messaging, web, mobile and call centre for brands such as Vic Gov, Coca-Cola, Woolies, Domino’s and Red Cross.
Starting with creating some of the first brand-led voice experiences in Australia, Tyler is interested in championing the implementation of voice across IVR call centres to improve user experience for both the customer and the agent. He believes voice is a unique opportunity for brands to offer truly personalised and human-centred experiences to their customers.
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