In her 30+ years in the field, there's probably no user experience design challenge that Susan hasn't seen. In both San Francisco and Sydney, Susan has practiced UX design, run consultancies (including her most recent venture, OEStrategy), mentored project teams around the globe, introduced UX design practices and cultures into organizations, and trained the next generation of practitioners. In years past, she established and managed in-house UX teams within software, hardware, and services companies in the Silicon Valley. Susan has worked across a wide range of industries and platforms, working with start-ups to long-established companies, with small budgets to large, ensuring that their products and services are not merely usable, but also useful, desirable, engaging, valuable, findable, accessible, and credible, too. The secret of her success comes from not merely considering the principles of design, but from taking a holistic service design perspective and by applying the most appropriate user-centered design thinking techniques to identify the issues and quickly innovate to create the optimal experience.
In recognition of her exemplary service in the classroom, Susan has been selected as a member of General Assembly's Distinguished Faculty program. Susan serves as a member of GA's Product Advisory Board for our Design courses.
Intro to UX Design
This is an introduction to user experience design. Whether you understand the basics or have just heard the term, you'll explore the topic and how to learn more.
User Experience Design Immersive
Ten weeks. All day. Monday through Friday. Learn the skills of a UX designer and put them to work while building a comprehensive portfolio.
User Experience Design Bootcamp Remote (Online)
This online bootcamp will immerse you in the fundamentals of user experience design — one of tech’s most in-demand skills — and you’ll leave having created a mobile prototype.
User Experience Design Bootcamp
Immerse yourself in a full day of user experience design fundamentals and walk away with an actual mobile prototype.
Design Thinking Crash Course
Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first.
Teach at General Assembly Panel Discussion
Ever wondered what it’s like to teach at General Assembly? Join us for an open house to hear current instructors discuss the day to day aspects of teaching immersive and part-time.
Break Into User Experience Design: A Free Class
Join us for a talk to learn more about user experience design, what a UX Designer does day-to-day, and what skills you’ll need to be successful in the field.
General Assembly Open House: Your Year Of Yes
It starts now. Swing by our local open house, and find out how GA can help you say "yes" to a more fulfilling career in 2016.
Design Thinking in Motion: The Future of Flight Search
See our top designers in action, and learn how you can apply design strategy to your own projects.
Break Into UX Design
We will discuss the user experience and design thinking landscape, what the role entails, who makes a good user experience designer, and how you can transition into the field.
Inside the Minds of Brilliant Designers
An exclusive monthly speaker series that offers a glimpse inside the creative process of local design experts.
Spark Fest 2018: Designing More Effectively for Social Impact
Learn how design can make a difference in this interactive Masterclass
Are Designers Becoming the New Activists?
Join GA SF for this expert panel on how designers can and will continue to advocate for social innovation.
Campus Launch + Happy Hour
General Assembly is not a school. It's your job. It's your career. It's your life. Come to a fun and informative Open House at your local campus and meet our expert team.
World Usability Day Breakfast: Inclusion by Design
Join us for a special morning event to celebrate World Usability Day.
Learn at Lunch: Design Thinking for Beginners Masterclass
A free workshop presented by GA & Investa on the ways and wonders of design thinking for improving the way you approach business.
Break Into UX: Alumni Panel & Happy Hour
Looking to break into Sydney's UX Industry? Come & listen to four industry alum who will share how they cracked it.
User Experience Design
In this course, students learn to build wireframes, implement best practices for common design patterns and analyze business goals from a user perspective.
SP X GA: Build the Problem to Find the Solution
Join us at Semi Permanent 2018 for a special Masterclass to develop your abilities to creatively problem solve using the power of design thinking.
User Experience Workshop
Understand the principles of user experience and learn why and how to use them to help you create a streamlined product.
What is this User Experience (UX) Thing?
Learn UX basics and how they relate to your role/ business, understand the process and tools for creating great UX.