Silvia is the Founder of Bright Cherry, a boutique management consultancy focussed on helping organisations take their customer experience to the next level.
Just like many of us, Silvia hates bad service and being treated as a transaction rather than an individual. That’s why she created a business that’s based on the core belief that every customer deserves a great experience. Naturally, all of Bright Cherry activities focus on creating customer experiences with a cherry on top.
Silvia has a strong background in management consulting and business improvement from various top-tier industry roles. She believes that whilst you need a certain skill-set to drive business improvement, customer experience should never be a department but rather a mindset and culture shared by all.
Creating a Customer Experience Strategy that Works
Customer experience is fast becoming the key battleground for business. In this workshop you will gain an understanding of the critical components of customer experience strategy.