Silvia is the Founder of Bright Cherry, a boutique management consultancy focussed on helping organisations take their customer experience to the next level.
Just like many of us, Silvia hates bad service and being treated as a transaction rather than an individual. That’s why she created a business that’s based on the core belief that every customer deserves a great experience. Naturally, all of Bright Cherry activities focus on creating customer experiences with a cherry on top.
Silvia has a strong background in management consulting and business improvement from various top-tier industry roles. She believes that whilst you need a certain skill-set to drive business improvement, customer experience should never be a department but rather a mindset and culture shared by all.
Creating Great Customer Experiences: From Strategy to Delivery
Customer experience is fast becoming the key battleground for business. In this workshop you will gain an understanding of the critical components of customer experience strategy.