Shane Goldberg is the founder and Principal of CustCore Consulting, a boutique firm which focusses on helping companies to “Wow” their customers through understanding the customers needs and wants, and designing experiences that deliver real value. His client base includes small, medium and large businesses across many industries and through his focus on customer experience has helped these businesses significantly improve their bottom line results whilst delighting customers and team members.
Creating a Customer Experience Strategy that Works
Customer experience is fast becoming the key battleground for business. In this workshop you will gain an understanding of the critical components of customer experience strategy.
Customer Journey Mapping
To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.