Shane Goldberg is the founder and Principal of CustCore Consulting, a boutique firm which focusses on helping companies understand and improve their customer experience. His client base includes small, medium and large businesses across many industries and through his focus on customer experience has helped these businesses significantly improve their bottom line results whilst delighting customers and team members.
Shane has a strong customer experience, strategy and business improvement background from his 12+ years working with Telstra. At Telstra, Shane worked in a number of different areas, from sales operations to product management, business improvement to customer experience.
Creating Great Customer Experiences: From Strategy to Delivery
Customer experience is fast becoming the key battleground for business. In this workshop you will gain an understanding of the critical components of customer experience strategy.