Marketing
Why Customer Service Is The Most Important Marketing Channel
In this session, you’ll get an overview of how you can learn form and empower your customer to turn them into your best marketing channel.
Nick Latham
Head of Success, Service & Support, MYOB
Melbourne
Nick Latham is an experienced leader of large teams in multiple industries, with a focus on driving customer value. In addition to leading large-scale change management programs of work, Nick spent eight years as a management consultant, giving him direct experience in delivering value for clients.
At MYOB, Nick leads a team of over 600 people across Customer Support, Professional Services and Customer Success teams. This team is the frontline for most of MYOB's customer interactions after the point of sale. In his role, Nick collaborates strongly across the organisation with Marketing, Sales, and Product teams to deliver shared outcomes.
Upcoming Courses
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