Mike is a Product Innovation Consultant at ThoughtWorks, where he works with clients to explore and define viable products for production. Products can be anything from a digital product through to a complex service involving the orchestration of many products.
Clients of note include Commonwealth Bank of Australia, NineMSN, MTV, BresicWhitney as well as start-up, Benojo. His experience spans the private and public sector managing digital projects and providing creative strategy.
Mike leads the local chapter of the Interaction Design Foundation, and is also a Thinking Instructor with the School of Thinking.
He considers Product Management to be like playing in a jazz band, demanding the ability to play with the band and break out into a solo as required in a context of high ambiguity.
Customer Journey Mapping
To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.
In this ten-week course, students will learn to navigate the product cycle, from evaluating users and managing a roadmap to creating an MVP and developing metrics.
Design Thinking: Redesigning Mobile Experiences
A hands-on experience with design thinking -- work through a complete design cycle, leveraging user studies, low-resolution prototyping, and high-frequency in the mobile space.
Advanced Customer Journey Mapping
You've learnt the basics of journey mapping, now's your learning opportunity to go deeper, get richer insights and develop long-lasting engagement with your customers.
Design Thinking Applied
A hands-on experience with design thinking -- work through a complete design cycle, leveraging user studies, prototyping and execution.
Free Class: Getting Started in Product Management
This class introduces you to the key Product Management concepts: analysing the market, fleshing out your idea, identifying risks, and validating assumptions.
Design Thinking Bootcamp: A Two-Part Series
This practical workshop series will lead you through the design thinking process, taught by a design thinking professional that lives and breathes in this space.
Innovation: what it is, how to make it cost-effective, where it takes place, why we need it!
Design Thinking Crash Course
Using design thinking methods developed by David Kelly at the Stanford d.School, learn how to make faster, better design decisions by putting the customer first.
Mashable + General Assembly Present: Future of Digital, A Festival of Learning
General Assembly have teamed up with Mashable to present FUTURE OF DIGITAL, a full day of talks and panel discussions from digital leaders and influencers.
Introduction to User Experience Design
This is an introduction to user experience design. Whether you understand the basics or have just heard the term, you'll explore the topic and how to learn more.
Digital Essentials: Two-Day Up-Skill Bootcamp
Digital Essentials Bootcamp is a two-day intensive program designed to provide an applicable overview of the core skillsets required in todays Digital Age.
Product Management Bootcamp
Discover the basics of product development, product strategy, the product life cycle, and many more fundamental product management concepts in this hands-on PM Bootcamp.
Design Thinking Bootcamp
Foster your ability to think differently in your quest to develop innovative products, services and organizations.
Made in Sydney: Design Jam
Day 2 spotlights creative thinkers in design. We'll crowdsource ideas from attendees & designers to "make an idea" with design thinking.
Intro to Visual Thinking
Using visuals as an aid in your own reflection is a very powerful tool for decision making and communication with others.