Business
Mastering Customer Success to Drive Growth
Build a strong customer success organization that can help you stay ahead of your competition, drive growth, and foster customer loyalty.
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Lauren Klepac
Director of Customer Success, Particle
Denver
Lauren is the Director of Customer Success at Particle where she is building out CS strategy in a hardware/software business. Previously, during her tenure as Director of Customer Success at Ombud, Lauren saw the highest customer health ratings in Ombud's history and created a customer health score system that led to an increase in NRR. She’s a new skipper, and can usually be spotted atop a Colorado mountain on the weekends.
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