Laura has been focused on creating meaningful digital experiences that bridge home, life and store for over 20 years. Her experience is multifaceted, ranging across brand planning, digital, store design and, more recently, next generation retail experience design. She believes passionately that good brands do not make promises—they deliver them in unique and compelling ways. Done right, it is this that builds irrational brand loyalty. With this philosophy, she has worked with brands such as AT&T, Toyota, Best Buy, Coke, L’Oréal/Lancôme, Lowe’s, Office Depot, Foot Locker, 7-Eleven, EJ Gallo and Unilever.
Laura is an active industry speaker and contributor on the subject of digital experience design for outlets such as the Wall Street Journal, Financial Times, Time Magazine, the MMA and MediaPost. She's an ongoing contributor for Digital Signage Magazine and Retail TouchPoints and her book, “Lighting up the Aisle: Practices and Principles for In-store Digital Media”, is the only existing resource for how retail brands can harness technology to reinvent their in-store experience.
Retail 3.0: Cultivating the Customer Experience
Learn how to get inside a shopper’s head, see through their eyes and respond to their needs via empathetic design.