Julie Hogan has been on the front lines of the customer experience her entire career. She began her career in the Human Capital practice of Deloitte Consulting servicing customers across multiple industries, and then spent just shy of 8 years at HubSpot in multiple customer facing roles, most recently as the VP of Customer Success and International Services. She was responsible for the retention of HubSpot's global customer base, global services strategy, and for building, developing and leading HubSpot's Customer Services teams in Dublin, Sydney, Singapore, Latin America, Japan and Germany. She spent the first half of 2017 living in both Singapore and Dublin. In October, Julie joined Drift as their first female executive as their VP of The Customer Team overseeing Success Success, Services & Support.
Julie is a member of the Board of Directors for the International Institute of New England, a nonprofit supporting the refugee and immigrant communities of the Greater Boston area, and is a Team Captain for Cycle for Survival, a nonprofit supporting the research of rare cancers. Julie is a proud Woburn native, Penn State grad, and mom of two boys ages 3 and 1.
Tech and Customer Experience
Discover the secrets to great Customer Experience and User Experience from digital, physical and service experience designers.