Tech and Customer Experience

Washington, D.C. campuses

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Event

Tech and Customer Experience

Washington, D.C.

Washington, D.C. campuses

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Event

About this event

Overview: Start with an overview of Customer Experience (CX) and User Experience (UX) best practice presented by Rebecca Rusk (IxDA) and Mark Michelson (CXPA). Then join a panel of leading experts as they discuss:

  • Differences and similarities between users in the virtual world and customers in the physical world.
  • How to avoid the silo mentality when planning end-to-end experiences in any industry.
  • Setting expectations through digital that can be met in the real world.
  • Synching Digital UX & Physical CX Design for great customer experiences.

Why It Matters: In our “Attention Economy” the focus is on engagement and delighting customers. How can you and your company provide the best experiences possible at every touchpoint?

Takeaways:

  • Clearer understanding of how UX and CX can work together.
  • Insight from digital, physical and service experience designers
  • Examples of creating seamless digital/retail Omnichannel experiences
  • New contacts in both CX and UX fields

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