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Black Friday Deal: Take £250 off any 2024 workshop with code: BF2024

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Cyber Week Savings, Extended: Take £2,025 off any bootcamp starting before 31 March

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Cyber Week Savings, Extended: Take $1,500 off any bootcamp or short course starting before 31 March

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Tech and Customer Experience

Online Campus

Online
Anywhere
Online

Past Locations for this Event

Tech and Customer Experience | Online

Online Campus

Online
Anywhere
Online

Past Locations for this Event

About this event

Overview: Start with an overview of Customer Experience (CX) and User Experience (UX) best practice presented by Rebecca Rusk (IxDA) and Mark Michelson (CXPA). Then join a panel of leading experts as they discuss:

  • Differences and similarities between users in the virtual world and customers in the physical world.
  • How to avoid the silo mentality when planning end-to-end experiences in any industry.
  • Setting expectations through digital that can be met in the real world.
  • Synching Digital UX & Physical CX Design for great customer experiences.

Why It Matters: In our “Attention Economy” the focus is on engagement and delighting customers. How can you and your company provide the best experiences possible at every touchpoint?

Takeaways:

  • Clearer understanding of how UX and CX can work together.
  • Insight from digital, physical and service experience designers
  • Examples of creating seamless digital/retail Omnichannel experiences
  • New contacts in both CX and UX fields

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