As Chief Experience Officer with the Westpac Group, Ian Muir is responsible for Customer Experience, Service Design and Design Strategy, with a focus on digital initiatives to shape the future of financial services.
His track record of delivery has led to customer-voted awards and recognition of industry innovations across consumer, business and corporate environments.
Ian's 17 years in financial services was preceded by 10 years in industrial automation, where Ian’s creative problem-solving was applied to manufacturing and process industries in a variety of sales, marketing, product management and software development roles.
Ian also mentors local startups in design and takes on freelance work with local and international organisations. He delivers consulting services on everything from interface design and usability to service design, design strategy and digital brand strategy.
Ian has also been a judge for the Good Design Awards, is a regular presenter at conferences and events, and is now, most recently, teaching User Experience Design at General Assembly.
User Experience Design
Gain indispensable user experience design skills in this 10-week evening or 1-week accelerated course, on campus or online.
User Experience Design Bootcamp
Immerse yourself in a full day of user experience design fundamentals and walk away with an actual mobile prototype.
Days of Note: From Problem to Prototype
Take your side hustle one step further. In this workshop learn how to take an idea to prototype stage, seek feedback and make product improvements.
Days of Note: How to Win at UX
In this workshop, learn how to design modern digital experiences that delight and keep users coming back for more.
Westpac & GA Presents: How to Win at UX
Discover what user experience is, and why it's so important for your brand.
Commbank Innovation Lab x GA Present: Design Thinking 101
Join General Assembly & INCUBATE for a free workshop on Design Thinking 101.
GA x Enactus UTS: Intro to UX Design
Discover how design shapes our online experiences.