
Tech and Customer Experience
Discover the secrets to great Customer Experience and User Experience from digital, physical and service experience designers.
The minds behind the magic
The minds behind the magic
Atlanta
Florian is a design and customer experience leader and educator with over a decade of experience in developing innovative solutions in a variety of contexts and target markets. He is focused on creating engaging customer experiences at all touch points, from brand to retail to ownership experience. Specialties: branding and identity, service design, customer experience, design thinking, entrepreneurship, complex problem solving, multi-disciplinary design, digital touch points, retail design, design education.
Join our global community of instructors and help shape the next generation of industry leaders — while moving your own career forward with proven subject matter expertise, leadership experience, and public speaking skills. Teach online or on campus, full-time or part-time.
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