Florian is a design and customer experience leader and educator with over a decade of experience in developing innovative solutions in a variety of contexts and target markets. He is focused on creating engaging customer experiences at all touch points, from brand to retail to ownership experience. Specialties: branding and identity, service design, customer experience, design thinking, entrepreneurship, complex problem solving, multi-disciplinary design, digital touch points, retail design, design education.
Tech and Customer Experience
Discover the secrets to great Customer Experience and User Experience from digital, physical and service experience designers.