Ed Powers has been working in Customer Success and improving customer experiences for the past nine years, both as consultant and practitioner. He helps organizations make breakthrough improvements in customer loyalty by addressing why customers leave—and why they stay. His specialties include neuroeconomics, analytics, and continuous improvement.
Mr. Powers has over 27 years of senior leadership experience in operations, management consulting, quality, sales and marketing. He most recently served as VP Client Success for InteliSecure, a managed data protection company. Prior to that he served as VP Customer Success at simPRO, an Australian SaaS provider, helping to launch its U.S. customer operations.
Mr. Powers is a Prosci certified Change Management Practitioner, an ASQ certified Six Sigma Black Belt, and a former Examiner for the Colorado state and national Malcolm Baldrige National Quality Award. He and his family make their home in Fort Collins, Colorado.
Mastering Customer Success to Drive Growth
Build a strong customer success organization that can help you stay ahead of your competition, drive growth, and foster customer loyalty.