User Experience Client Services
5

Wednesday, 5 April

6 9 pm CDT

GA Austin, WeWork Congress

600 Congress Avenue, 14th Floor
Austin, TX 78701
$35 USD
Regular Ticket
$35 USD
Total

Questions? Read our FAQs

User Experience Client Services

Mike Townson Photo


Creative Director, UX, projekt202

5

Wednesday, 5 April

6 9 pm CDT

GA Austin, WeWork Congress

600 Congress Avenue, 14th Floor
Austin, TX 78701
$35 USD
Regular Ticket
$35 USD
Total

Questions? Read our FAQs

About This Class

Sometimes the hardest part of design work can be understanding and communicating with your client effectively. High expectations, lots of ambiguity, and varying needs mean a designer needs to be an effective communicator in order to be successful in any project and to be considered a trusted advisor.

This workshop will cover valuable design consultant tools and techniques for managing client expectations and gathering requirements for successful projects. Additionally, we'll touch on how to solve for project ambiguity, sharpen communication skills, practice client empathy, and become a trusted consultant.

This class is ideal for anyone working or interested in UX or program management.

Takeaways

  • Evaluate the steps in how to evaluate client requests and define the information needed in order to be successful on a project
  • Evaluate communication tools used by consultants to uncover project ambiguity
  • Evaluate the types of personalities someone could encounter as a consultant and the tools to successfully communicate with them.
  • Participate in roleplay that will be helpful in identifying key situations found in design consulting

Prereqs & Preparation

This class will be most beneficial to those with experience in basic design projects.

Please bring a notebook and pen.

About the Instructor

Mike Townson Photo

Creative Director, UX,
projekt202

Mike Townson is a UX Creative Director for projekt202. He has devoted his life to building better user experiences and focusing on a balance of great design and ease of use through a proven process and methodology built on user research and human-centered design.

He specializes in managing design teams focused on desktop, mobile, and web application software for both internal and customer-facing systems, by being involved in user research, building application flows, wireframes, prototypes, UI design, and design support throughout the development process.

Some clients he has worked with include American Airlines, Amazon, Mercedes-Benz, Pepsi Co., Lowe's, HP, Experian, Charles Schwab, Kinnser Software, Shinola, Sally Beauty Supply, Rockwell Automation, SpiceWorks, CROSSMARK, and AmerisourceBergen.

Refund Policy

Plans change. We get it. But if you can't make it to a class/workshop, please email us at least 7 days before the scheduled event date. No refunds will be given after this timeframe.

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