User Experience Client Services

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

User Experience Client Services

Washington, D.C.

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Class

About this class

Sometimes the hardest part of design work can be understanding and communicating with your client effectively. High expectations, lots of ambiguity, and varying needs mean a designer needs to be an effective communicator in order to be successful in any project and to be considered a trusted advisor.

This workshop will cover valuable design consultant tools and techniques for managing client expectations and gathering requirements for successful projects. Additionally, we'll touch on how to solve for project ambiguity, sharpen communication skills, practice client empathy, and become a trusted consultant.

This class is ideal for anyone working or interested in UX or program management.

Takeaways

  • Evaluate the steps in how to evaluate client requests and define the information needed in order to be successful on a project
  • Evaluate communication tools used by consultants to uncover project ambiguity
  • Evaluate the types of personalities someone could encounter as a consultant and the tools to successfully communicate with them.
  • Participate in roleplay that will be helpful in identifying key situations found in design consulting

Prereqs & Preparation

This class will be most beneficial to those with experience in basic design projects.

Please bring a notebook and pen.

Coming up near you

Let’s Keep You Updated

Enter your email to start following

By providing us with your email, you agree to the terms of our Privacy Policy and Terms of Service.