The Art of Productive Conflict

San Francisco campuses

GA SF
225 Bush Street, 5th Floor (East Entrance)
San Francisco CA 94104

GA San Jose, WeWork
75 E Santa Clara Street
San Jose CA 95113

Past Locations for this Workshop

The Art of Productive Conflict

San Francisco

San Francisco campuses

GA SF
225 Bush Street, 5th Floor (East Entrance)
San Francisco CA 94104

GA San Jose, WeWork
75 E Santa Clara Street
San Jose CA 95113

Past Locations for this Workshop

About this workshop

Most human beings don’t handle disagreements very well…have you noticed?

For any community to function well, they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

We will examine and practice tools for dealing with interactions of all kinds. These may include challenging interactions where disagreement and conflict are present or any exchange that could benefit from good listening and responsiveness. In any case, your business effectiveness and personal composure may depend on how you show up in these situations.

Takeaways

  • Communicate with a difficult person or group
  • Address a highly charged issue
  • Soften deeply entrenched points of view
  • Handle challenging questions
  • Demonstrate good listening – whether in conflict or not
  • Sensitize oneself to another’s perspective
  • Defuse hostility when possible
  • Make a compelling and persuasive case when necessary
  • Keep conversations positive and forward-moving

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