The Art of Productive Conflict 1-Day Fundamentals Workshop | San Jose

About this workshop

Most human beings don’t handle disagreements very well…have you noticed?

However, for any community to function effectively: they must work out how to productively approach and manage conflict.

This 6-hour The Art of Productive Conflict 1-Day Workshop is the interactive and hands-on path for those who works cross-functionally, are involved in meetings with varying seniority or technical levels in an organization, interact with teams dealing with difficult or challenging issues, or wants to enhance their ability to engage in almost any form of interaction skillfully.

You will dive head first into managing conflict, skill up with exercises, and by the end of the day you'll know how to reach agreements, handle conflict, hear one another, be clear and efficient in your exchanges, and be responsive to others in their spheres of influence.


  • Skillfully communicate with a difficult person or group.
  • Raise and address any highly charged issue.
  • Soften deeply entrenched points of view.
  • Demonstrate good listening – whether in conflict or not!
  • Use a powerful 3-Step ART Model to handle challenging questions.
  • Defuse hostility when possible, and minimize defensiveness.
  • Apply a simple listener analysis tool to sensitize yourself to others perspectives.
  • Command the 5 Channels of Expression that affect conflict outcomes.
  • Reduce stress associated with challenging interactions.
  • Create a compelling, structured, and persuasive case when necessary.
  • Keep conversations positive and forward-moving.

Designed to produce lasting behavior change:

  • Each skill/tool is practiced with video feedback, and built upon prior learned skills.
  • The practices are applied to a variety of relevant real-life scenarios.
  • Experiential, highly interactive, fun, and broadly applicable tools and principles.
  • 5 critical communication areas covered — the structure of your communication, your physical behaviors, how you listen, what you say, how you demonstrate understanding and empathy.

Prereqs & Preparation

  • This workshop is for beginners. No prior knowledge or experience required.
  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection.
  • This class will occur completely online using Zoom.
  • Class setup information will be emailed to all students signed up around 24 hours before (and again an hour before) your class launches.
  • Each individual class participant must have purchased a ticket.
  • NOTE: Some domains block our automated emails, so If you don’t receive sign-in instructions within 1 hour of the livestream, please reach out to and we’ll send sign-in instructions right away!
  • If this class is recorded, students will be sent the recording link within 7 days after class completion by email. Students are encouraged to download and save shared materials (worksheets, deck if applicable) during class for later reference, as they are not shared via email.

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