Service Design Made Simple | Online

Service Design Made Simple | Online | Perth

About this workshop

Service designers are the new rockstars of the start-up world. Want to replicate the success of Uber? Airbnb? Hello Fresh? Even General Assembly? Then service design thinking is for you.

In this practical workshop you’ll learn how to design your business (or your client’s) from the customer’s perspective. Discover a four-step process to uncover what people want and value. And, in doing so, save considerable amounts of money in marketing and build a stronger brand.

Whether you’re looking to make your product desirable. Your customer experience remarkable. Or leave your competition for dust. This workshop is for you.


You’ll discover:

  • Why we’re all service designers (even if you don’t yet realise it)
  • How to redesign your business around your customer
  • A four-step process to uncover what people really want
  • How to unlock hidden value in your business
  • Case studies from Uber, Airbnb, Hello Fresh and many more
  • How to gain creative confidence to make change happen

Prereqs & Preparation

This workshop is for all levels, no prior experience needed.

Please Note

  • This session is taken completely online using Zoom and Slack.
  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection. .
  • Download Zoom. Zoom is the video conferencing tool we will use. It works a lot like Google Hangouts or Skype. You will need to create an account in order to join the call.
  • We will provide a link to the session via email 24 hours in advance - keep an eye on your inbox

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