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Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touch points from both a user and organisational perspective. It’s a growing industry, with everyone from banks, to social enterprises using this to create value for their organisations, and the people they interact with.
This is a hands-on, 90 minute session where you’ll learn a high level approach and key tools and practices of service design. You’ll design with consideration for both the user and the organisation involved in the service.
In this 1.5 hour introduction, we'll walk through through:
This masterclass is for anyone that has an interest in applying the design process to solve complex problems.