Mastering Customer Experience to Drive Growth
5

Thursday, 5 September

6:30 8:30 pm EDT

GA Boston

125 Summer Street 13th Floor
Boston, MA 02110
FREE!
Regular Ticket
`

Questions? Read our FAQs

Mastering Customer Experience to Drive Growth | September 5

5

Thursday, 5 September

6:30 8:30 pm EDT

GA Boston

125 Summer Street 13th Floor
Boston, MA 02110
FREE!
Regular Ticket
`

Questions? Read our FAQs

About This Event

Good customer experience is critical to business success, especially for small and mid-sized companies. Yet, SMBs fall short on keeping their customers happy and engaged. They often forget to walk in their customers' shoes and communicate with clients – as a company grows and becomes profitable.

You are not alone. No one gets customer experience right the first time. In fact, 80 percent of customer experience programs fail, according to a survey. And there are many reasons for that – from programs being created randomly without a strategy to not having the right expertise, budget or resources allocated to the CX program.

Come hear from a panel of customer experience and sales experts as they discuss best practices on how to create and manage strong and consistent customer experiences.

Takeaways

At this panel discussion, you’ll learn how to:

  • Make customer experience your biggest selling point
  • Affect customer experience
  • Interact with customer in today’s omnichannel world
  • Transact with your customer
  • Operate on-behalf of the customer
  • Track customer experience
  • And more…

Refund Policy

We understand that, sometimes, plans change. If you can no longer make it to a class or workshop, please email us at least 7 days before the scheduled event date. No refunds will be given to cancellations made within a week of the class or workshop.

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