Managing Expectations: Effective Communication Skills | Online | San Jose
About this workshop
The secret to a seamless working life? Managing expectations with key stakeholders. The reason why so many of us find this challenging? We were never given the tools or taught the skills to communicate successfully when challenges arise. Those who are consistently successful at work share the ability to communicate a solution-oriented mindset, leverage the buy-in of key stakeholders (internally and externally) and can use constructive communication skills when it counts. In this fun, two-hour session, learn tactical skills to gain assertiveness, confidence and understand the nuances of powerful communication at work.
Takeaways
- Creating a Feed Forward Culture
- Managing upwards: learn the art of saying no tactfully to manage others' expectations
- Constructive conversations to ensure a message is delivered and received accurately
- Feed Forward Framework to enable conversations to grow your team
- The art of giving and receiving feedback
Prereqs & Preparation
Please Note
- This session is taken completely online using Zoom and Slack.
- You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection. .
- Download Zoom. Zoom is the video conferencing tool we will use. It works a lot like Google Hangouts or Skype. You will need to create an account in order to join the call.
- We will provide a link to the session via email 24 hours in advance - keep an eye on your inbox