So, now that you’ve collected user insights from your interviews… What do you do with them? This is where customer journey mapping comes in.
In this free, 2-hour workshop, learn why the customer journey is so important, where journey mapping fits into the UX and human centered design process, and how to create a variety of journey maps based on your product or user. Then, get hands-on practice in Mural building your own customer journey map based on the user insights from our previous session. Take the next step toward a career in UX design with your new knowledge of customer journey mapping.
Make sure to join us next week where you’ll take what you learned from our user research and journey mapping, and use it to Turn Sketches to Wireframes in Figma. We’ll see you there.
You’ll leave this workshop knowing:
Clementine is a Principal Product Designer and Design Educator. She has been designing for the web since before the smartphone 😱, educating UX designers of the future at General Assembly since before Brexit 🎓, and mentoring designers and career-changers since before the pandemic 🦠.
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