Empathy in Customer Experience Design 101

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Workshop

Empathy in Customer Experience Design 101

Washington, D.C.

Washington, D.C. campuses

GA D.C. (Northern Virginia)
2231 Crystal Drive - 10th Floor
Arlington VA 22202

GA D.C., 1776
1133 15th Street NW, 8th Floor
Washington D.C. 20005

Past Locations for this Workshop

About this workshop

During this session, we’ll learn how empathy can be used to design products and services people desire while transforming organisations for good.

This session is designed for anyone in design, UX, CX, marketing or looking at improving the overall customer experience or an organisation.

We will actually get to ‘play’ with empathy on the spot and run several types of empathy exercises and activities in a fun and engaging way so you will walk away feeling inspired and with a replicate empathy toolkit that you can apply anytime.

Takeaways

  • The empathy triad for design thinking explained
  • How to turn empathy into practical action?
  • How to master empathy across CXD and UX?
  • How can empathy provoque innovation and disruption
  • How to apply empathy techniques beyond CXD or UX projects?

Prereqs & Preparation

No need to prepare anything for the class

Coming up near you

Let’s Keep You Updated

Enter your email to start following

By providing us with your email, you agree to the terms of our Privacy Policy and Terms of Service.